Important: This privacy policy applies to all services on the 365 BRT platform. By using the platform, you consent to this policy.
365 BRT is one of Bangladesh's most trusted online betting and gaming platforms. We believe that protecting user privacy is not just a legal requirement — it's an ethical commitment. Our Privacy Policy is built on the principle that your data belongs to you.
This privacy policy applies to 365 BRT's website, mobile application, and all services provided through any digital channel. It takes effect as soon as you register, log in, or use any service on our platform.
This document clearly explains what information we collect, why we collect it, how long we retain it, and what measures we take to keep it secure. If you have any questions about our Privacy Policy, feel free to contact us at any time.
365 BRT only collects information that is necessary to provide our services. Requesting or storing data beyond what is needed goes against our policy.
Information You Provide Directly
Information you provide when registering or using the platform:
| Data Type |
When It Is Collected |
Why It's Needed |
| Full Name |
At the time of registration |
Identity verification and account creation |
| Date of Birth |
At the time of registration |
Age Verification (18+) |
| Mobile Number |
Registration & Payments |
OTP Verification & Communication |
| Email Address |
At the time of registration |
Account Confirmation & Notifications |
| Payment Information |
On deposits/withdrawals |
To Process Transactions |
| National ID Card |
For KYC Verification |
Identity & Age Verification |
Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP Address & Device Type
- Browser name and version
- Operating System Information
- Site browsing patterns and session data
- Login and logout times
- Betting History & Transaction Records
Please Note: We never store your password, PIN, or full payment card number. This information is processed exclusively through encrypted channels.
365 BRT uses collected data strictly for defined purposes. We never misuse your information or expand its use beyond the original scope without your consent.
- Account Management: To create, maintain, and secure your account.
- Service Delivery: To operate betting, gaming, and lottery services properly.
- Payment Processing: To process deposits and withdrawals.
- Verification: To verify your age, identity, and legal eligibility.
- Contact: To send you important updates, promotions, and support messages.
- Fraud Prevention: To detect and stop suspicious activity.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: Analyzing data to enhance and improve the user experience.
We do not share your data with third parties for marketing purposes. If you'd prefer not to receive promotional messages, you can opt out at any time from your settings.
365 BRT does not retain your data longer than necessary. A specific retention period is defined for each type of data:
- Account Information: For the duration the account remains active, plus 5 years after closure.
- Transaction Records: Minimum 7 years (in accordance with financial regulations).
- KYC Documents: Up to 5 years after account closure.
- Gaming History: Up to 3 years.
- Log Files: Up to 90 days.
- Support Conversations: Up to 2 years.
These retention periods may be extended where required by legal obligations or ongoing investigations. Once the period expires, data is securely deleted or anonymized.
365 BRT does not generally share your information with third parties. Sharing may occur only in the following limited circumstances:
Permitted Sharing
- Payment Providers: Only the information necessary to process transactions with payment services such as bKash, Nagad, and Rocket.
- KYC Partners: With approved service providers for identity verification.
- Law Enforcement Agencies: Upon a valid court order or official government request.
- Technology Service Providers: Cloud storage and server service providers — they are not permitted to use your data for their own purposes.
Prohibited Sharing
- Selling data to advertisers or marketing companies.
- Sharing your information with any third party without your consent.
- Using your information to promote products or services of other companies.
Our Commitment: All third parties we work with are bound by strict confidentiality agreements. We do not partner with any entity that does not meet our privacy standards.
365 BRT uses cookies and similar tracking technologies to improve the experience for website and app users.
Cookie Type
- Necessary Cookies: Essential for login sessions, security tokens, and similar functions. Disabling these will prevent the site from working properly.
- Functional Cookies: Remembers your preferences — language settings, display options, and more.
- Analytics Cookies: To understand which sections of the site are most visited. This does not reveal your identity.
- Security Cookies: Used to detect and prevent fraudulent activity.
Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain 365 BRT services. Cookie management varies by browser — refer to your browser's help section for details.
365 BRT believes every user has full rights over their own data. We guarantee you the following rights:
Right to Access
You may request to view all information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Deletion
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
You may request to restrict the processing of your information in certain cases.
Data Portability
You can request a download of your personal data at any time.
Right to Object
You can object to your data being used for specific purposes.
To exercise any of the rights listed above, support@365brt.appby email. We aim to respond within 30 business days.
365 BRT uses industry-leading technology to protect your data. Our security operates across multiple layers, so your information stays safe even if one layer is compromised.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall & Intrusion Detection: Robust firewall systems to block unauthorized access.
- Two-Factor Authentication (2FA): OTP verification is required when logging into your account.
- Data Masking: Sensitive information (such as payment details) is masked within our systems.
- Regular Security Audits: Regular security audits conducted by independent third-party experts.
- 24/7 Monitoring: 24/7 system monitoring and anomaly detection.
- Staff Training: All staff receive regular data protection training and are bound by strict confidentiality agreements.
- Backup & Recovery: Data is regularly backed up and stored securely.
Security Incidents: In the event of a data breach, we will notify affected users within 72 hours and take immediate action.
365 BRT strictly prohibits access to users under the age of 18. Our platform is designed exclusively for adults.
- Age verification is mandatory at the time of registration.
- In suspicious cases, age is confirmed using KYC documents.
- If any minor's data is found in our system, it will be deleted immediately and the account will be closed.
- If a parent or guardian believes their child is using our platform, please contact us immediately.
Use of 365 BRT by anyone under the age of 18 is strictly prohibited. To learn more about responsible gaming, visit our
Responsible Gaming View Page.
365 BRT may update this Privacy Policy as needed. In the event of changes:
- You will be notified by email of any significant changes.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
Previous versions of our Privacy Policy are available upon request. Please contact us to obtain a copy.
For any questions, complaints, or requests regarding this privacy policy, please get in touch with us:
- Email: support@365brt.app
- Live Chat: Directly from any page on the platform
- Help Center: Help Center Find full details on the page
We typically respond within 2–3 business days. For urgent matters, reaching us via live chat will get you a faster resolution.
Our Commitment: 365 BRT has always respected your privacy. We believe that transparent and responsible data management is the foundation of a trustworthy platform.